POLICY AND FAQ
All sales are final. Pre-ordered items can be cancelled after 7-days of your purchase but take on mind that refund will be applied as credit for our store. We recommend doing a purchase if you are completely sure about placing your order.
If you have any questions about your order, please contact firstname.lastname@example.org
You will receive tracking for your order as soon as the label has been printed. You have 7 days after your missing package is marked as "delivered" to work with us in finding a solution to your lost package. In such an instance, e-mail email@example.com
We do not guarantee a refund or replacement for lost or damaged items.
- My product was damaged in transit, applicable if you are from the US.
If you are in the United States, we will ship you a replacement, but first, we will ask you for a photo or a video of the status or your product, though this is more for us to verify what exactly went wrong in transit. If we verified that your product arrived with problems, we will offer a solution. In case you want a replacement, a shipping label return will be sent to you, and you must ship to our address the damaged product. Once we receive the damaged product, we will ship you a brand-new copy from our stock in replacement. If we ran out of stock for replacements, store credit will be added to your account in compensation for the problems caused.
- My product was damaged in transit (applicable if you are from the CA and ROW)
If you are located abroad (i.e. not the US) we will ask you for a photo or a video of the status or your product, though this is more for us to verify what exactly went wrong in transit. If we verified that your product arrived with problems, we will offer a solution. In case you want a replacement, you must ship to our address the damaged product. Once we receive the damaged product, we will ship you a brand-new copy from our stock in replacement. We unfortunately cannot assume the cost of international replacement shipping. If we ran out of stock for replacements, store credit will be added to your account in compensation for the problems caused.
FREQUENTLY ASKED QUESTIONS
- I purchased an in-stock item—when will it ship?
Orders are shipped in 3-14 business days. If you place your order after 11am on Friday, it will most likely ship the following week. Orders are not shipped on the weekend. You will receive a shipping confirmation e-mail as soon as your order's label has been printed (applicable in the US)
- When will my pre-order ship?
The pre-order ship date is always in the description on the product page. While this date is not likely to change, manufacturing hiccups can happen. We recommend you check the page of the product that you ordered in case the description has been updated pointing the estimated shipping date. Both for our cassettes and for our vinyl, the dates established for the manufacture are not final dates but rather tentative, for which these can be seen postponed from a couple of weeks to even months. We thank everyone for the constant support and great patience in receiving our products.
- I purchased an in-stock item and a pre-order item—when will it ship?
Your order will ship when every item (in the order) is in stock. So, if you order an in-stock item, and a pre-order item, the order will ship as soon as possible.
You can, at any time, request to change your item for something that is in-stock so we can process your order as soon as possible.
- Will I receive a shipping notification when my item has shipped?
Yes. You will receive a shipping notification at the e-mail address under which you placed your original order.
- Can I change my shipping address?
Yes. Any time before your order ships. Please notify us as soon as possible at firstname.lastname@example.org with any changes to your order. We ship to the address that you have provided at purchase.
Customers are responsible for updating their addresses. If your address changes, and we are not notified before your item ships out, it will most likely be returned to our address after an unsuccessful delivery. In such an event, we will need to invoice you for additional shipping charges before the item is re-shipped. If your item is not returned by the post office, a replacement will need to be purchased. In case the item is delivered to the old address, and it's not shipped back to us, it's not our responsibility to provide a replacement in this situation. In case that we have extra copies of an sold-out item, we can provide a new sell to the customer to finally get their order.
- I bought an album but it didn't come with a download code for Bandcamp
We know that for our customers is important listening to the music that we provided, that's why our website provide full sheet of codes that you can redeem on our Bandcamp by clicking here. If for any reason our system fails and you can't redeem your code, don't hesitate to contact us to email@example.com, we will provide you a code to redeem your purchase.